Refund policy

The Helmet Shop – Return Policy

Table of Contents

Tap any link below to jump to that section.

• No Restocking Fees
• Refund Policy
• Return Shipping Options
• Exchanges
• Order Cancellations & Modifications
• Used or Damaged Merchandise
• Apparel & Helmets
• Electronics, Hard Parts, Tools & Tires
• International Returns
• Defects
• Warranty Returns
• Damaged Items
• How to Start a Return
• Questions or Concerns

No Restocking Fees

If something isn't right when your order arrives, we'll make it right — no hassle, no runaround. That's our promise.

Doesn't fit? Not what you hoped for? You're welcome to return any new, unworn, unaltered item within 30 days of delivery, and we'll refund your original payment method in full.

Refund Policy

Returned items must arrive in new, unused condition with the original box, packaging, and all tags still attached.

Once your return reaches us and passes inspection (typically within 24 hours of arrival), we'll process your refund and credit your original payment method. Depending on your card issuer, the credit can take an additional 2–3 business days to appear on your statement.

Refunds for orders paid by wire transfer will be issued as store credit.

You are responsible for the cost of shipping your return back to us.

All returns require a Return Authorization (RA) number. Do not ship items back to the manufacturer — every return needs to come back to The Helmet Shop unless directed to send directly to the Manufacturer for warranty issues.

Return Shipping Options

Customers in the contiguous 48 United States can choose a prepaid carrier label, which you can print at home or scan via QR code at a drop-off location. Either option carries a flat $14.99 fee that we'll deduct from your refund once the return is processed.

Customers anywhere are welcome to ship the return using the carrier of their choice. We strongly recommend a method that includes tracking and insurance.

All shipments must be sent prepaid — packages sent COD will be refused. Refused, undelivered, or abandoned packages are subject to a $10 service fee.

Exchanges

Need a different size or color? The fastest way to exchange is simple: start a return on your original item, then place a brand-new order for the replacement. That way you lock in the inventory and your new gear ships right away.

If your replacement order qualifies for free shipping, that will apply automatically at checkout. You're still responsible for the return shipping cost on the original item.

Order Cancellations & Modifications

Change of heart? Move fast — we process orders quickly.

Orders can be modified or cancelled only while the status reads "Unfulfilled" in your Shopify account. Once the status updates to "Fulfilled" (or partially fulfilled), the order is already with our warehouse team and can no longer be changed.

Used or Damaged Merchandise

Anything that has been ridden in, mounted, or otherwise used is not eligible for return. We recommend trying gear on indoors — walk around in your boots on carpet, sit in your helmet for a while — before committing to a ride.

Any item showing signs of use (wear, dirt, bugs, smells, pet hair, scuffs, mounting marks, etc.) or that arrives in any condition other than how it was sent cannot be accepted.

If an item is no longer returnable, online marketplaces like eBay, Craigslist, or rider forums are great places to find it a new home.

Apparel & Helmets

Apparel must come back in its original garment bag (or an equivalent plastic bag) with all tags attached. The bag keeps the item from rubbing against cardboard in transit. Items shipped back without this protection often arrive scuffed and will be returned to the sender.

Helmets must be returned in the original helmet bag and box, with all paperwork and accessories included.

Unused items returned with missing or damaged packaging, tags, or accessories may be sent back to the customer or charged a processing fee of up to 25% of the merchandise cost, depending on what's missing.

Electronics, Hard Parts, Tools & Tires

Electronics that have been opened or had the manufacturer's seal broken are not returnable.

Parts must be in original condition with no signs of wear, installation, or modification.

Any tool or chemical product with a broken seal is non-returnable.

Open-box items whose original packaging has been destroyed cannot be returned.

International Returns

International shipments should be marked as "Merchandise Return" and sent with a carrier that does not charge brokerage fees. The customer is responsible for any brokerage or customs charges that apply.

Any package shipped COD, or one that arrives with brokerage fees owed by The Helmet Shop, will be refused.

Defects

Each brand has its own warranty terms. The Helmet Shop is happy to help you navigate a warranty claim, but we don't offer our own direct warranty on the products we sell.

Warranty Returns

Most manufacturers offer a warranty period covering defects beyond our return window. To find out what's covered for a specific item, contact the manufacturer directly or reach out to us and we'll point you in the right direction.

Warranty claims generally take 4–8 weeks and are handled at the manufacturer's discretion. Warranty coverage does not extend to normal wear and tear or damage caused by misuse.

Damaged Items

If anything arrives damaged, let us know as soon as possible. Hold onto the original shipping box and take photos if you can. Damage claims are processed through the shipping carrier (FedEx, USPS, UPS, etc.), and we'll help you work through the claim. These can occasionally take longer than we'd all like — thank you in advance for your patience.

How to Start a Return

You can request a Return Authorization number through your Shopify customer account, or by calling one of our gear experts.

Step 1: Check your inbox for the order confirmation or shipping email from The Helmet Shop. Click the "View your order" button to open your order in our customer portal.

Step 2: If you have a Helmet Shop account, you can also log in at the top of our site, open "Account", and select the order you'd like to return from your order history.

Step 3: Click "Request return". Pick the item(s) you want to send back and select a reason for each one, then submit your request.

Step 4: Our team will review your request, usually within one business day. Once it's approved, you'll receive an email containing your Return Authorization (RA) number, return shipping instructions, and (if applicable) a prepaid shipping label.

Step 5: Print the RA confirmation and include it inside your package. You have 10 days from the date the RA is issued to ship your return, so don't sit on it. Please do not tape anything to the product's original packaging — we need everything back in new condition. Place the merchandise inside a separate shipping box (you may reuse the original outer shipping carton). Do not use the manufacturer's product box as the outer shipping container — packages shipped this way arrive damaged and will be refused at our warehouse.

Unless your RA instructions say otherwise, ship returns to:

Hang onto your return tracking number — The Helmet Shop is not responsible for packages lost in transit on the way back to us. Once your return is processed, you'll get a confirmation email with the full refund details.

Questions or Concerns

If anything here is unclear, or you've got a unique situation, get in touch and we'll sort it out.

Email us, use the contact form on our website, or give us a call at 386-257-6434 during business hours.

↑ Back to top